General Terms of Sale and Delivery

This is a convenience translation. Only the German version is legally binding.German version

1. Scope

These General Terms of Sale and Delivery apply to all contracts for the supply of goods between Hero Trading GmbH, Waldstraße 10, 65451 Kelsterbach, Germany ("we") and our customers. We sell exclusively to businesses (§ 14 German Civil Code). Conflicting terms of the customer only apply if we expressly agree in writing. Individual agreements in our quote or order confirmation take precedence.

2. Conclusion of contract

Products shown on our website are not a binding offer. Requests via the website are non-binding. A contract is concluded only by our order confirmation in text form (e.g. email) or by delivery. Quotes are valid until the date stated, at most 7 days. Clearance lots are subject to prior sale.

3. Prices and payment

Prices are in euros plus statutory VAT and, unless agreed otherwise, ex warehouse plus packaging, freight and any duties. Unless agreed otherwise, first orders are delivered against prepayment; otherwise invoices are due within 14 days without deduction. Statutory default interest applies.

4. Delivery and transfer of risk

We deliver by freight forwarder or parcel within Germany and the EU, or the customer collects by appointment. Delivery dates are binding only if expressly confirmed. Partial deliveries are permitted where reasonable. Risk passes to the customer upon handover to the carrier or collector, at the latest when the goods leave our warehouse.

5. Inspection and notification of defects

The customer must inspect the goods immediately upon receipt (§ 377 German Commercial Code) and notify us of obvious defects, transport damage or shortages in text form within 3 working days at the latest; otherwise the goods are deemed accepted.

6. Warranty

For defects we provide, at our option, repair or replacement. The warranty period is 12 months from transfer of risk. Clearance and special lots are sold in the condition described in the quote; to the extent legally permissible, no warranty is given for the characteristics so described.

7. Liability

We are fully liable for intent and gross negligence, injury to life, body or health, under the Product Liability Act and under any guarantee given. For slight negligence we are only liable for breach of essential contractual obligations, limited to foreseeable damage typical for the contract.

8. Retention of title

Goods remain our property until all claims from the business relationship have been paid in full. The customer may resell the goods in the ordinary course of business and hereby assigns to us all resulting claims.

9. Resale and export

The customer is responsible for compliance with all regulations applicable to resale and export. For intra-EU deliveries the customer must provide a valid VAT ID and proof of arrival.

10. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Place of performance and exclusive place of jurisdiction is our registered office, provided the customer is a merchant. Should any provision be invalid, the remaining provisions remain unaffected.

Last updated: 6 Nov 2026