Frequently asked questions
The key answers about requests, payment and delivery.
Who can buy from Hero Trading?
We supply business customers only – retailers, catering, online shops, trade and service businesses and exporters. Unfortunately we cannot supply private customers.
Why are there no prices on the website?
Our prices depend on quantity, current availability and delivery location. Instead of flat list prices you receive an individual quote – usually cheaper than a fixed price could be.
How quickly will I receive a quote?
Usually in under 12 hours on working days. For urgent requests, simply give us a call.
How does a request work?
Add the products you need to the request list, choose carton or pallet and the quantity, and send the request with your company details. We get back to you with price, availability and delivery time. An order is only placed once you confirm the quote.
Is there a minimum order quantity?
We deliver from one carton. For clearance lots, the minimum quantity may vary by lot – this will be stated in the quote.
Which payment methods do you offer?
Prepayment by bank transfer. For regular customers, payment on invoice is possible by arrangement.
Can I collect goods myself?
Yes. By arrangement you can collect your goods in Kelsterbach near Frankfurt – Monday to Friday from 8 am to 5 pm.
Where do you deliver?
We deliver throughout Germany and the EU – by parcel or freight depending on quantity. Shipping costs are stated in the quote.
Can I get a sample first?
For many items, yes. Get in touch – we send smaller samples for a small fee, which is credited on your order.
Do I receive data sheets and certificates?
Yes. Data sheets, declarations of conformity and test certificates are available on request.
Do you also buy goods?
Yes. We buy clearance lots, excess stock, insolvency and returned goods. Describe your lot using our sell-to-us form – we will get back to you with an offer.